We’re VirtuaBroker Solutions and we provide services that allow you to seamlessly exchange fiat currency for digital assets (via our On-Ramp service). You can use your digital asset wallet or you can keep them in them VirtuaBroker platform.
We’re registered in Lithuania in the Register of Legal Entities as a Virtual Currency Exchange operator and Depositary Virtual Currency Wallet Operator.
To use VirtuaBroker, you’ll need to meet our eligibility criteria. That means being old enough, satisfying all our KYC (Know-Your-Customer) and AML (Anti-Money Laundering) requirements and not being sanctioned or located in a sanctioned country. Check out the full list of criteria below.
We offer highly competitive fees for both buying and selling crypto. Check out our fee schedule and transaction costs breakdown.
There are two main types of fees, the fees paid to VirtuaBroker for the service, and the fees paid to the blockchain network for the miners and validators, known as network fees or gas fees.
VirtuaBroker fee is 2% of the total amount to exchange when exchanging using Bank transfer as a deposit or withdraw method. For the exchange between crypto, the fee is 0.20%
Network fees, it is not depending on the amount of the transaction but how congested the network is, different network will have different fees.
Depending on your country or bank, you might get charged additional fees, but this is out of our control.
To use VirtuaBroker, you must comply with certain requirements. This includes making sure you provide VirtuaBroker with the correct digital asset wallet address and that the digital asset wallet is solely under your control.
You can check out our FAQs page here. For anything else, we’re here to help – just drop us a line at support@virtuabroker.com.
None of the information we provide on our website or as part of the Services is or should be treated as financial advice. We’re not affiliated with any digital asset offered for sale and trading in assets is at your own risk. You should make sure you’ve done your own due diligence and speak to a financial advisor before making investment decisions.
Blockchain transactions are irreversible and non-refundable and prices of digital assets go up and down. Your Blockchain address and certain data will be displayed permanently and publicly. You agree to relinquish any right of rectification or to the erasure of personal data, which is not possible on the Blockchain.
These Terms of Service (“Terms”) set out the terms by which we agree to provide you with access to On-Ramp Service and Off-Ramp Service (“Service” or “Services”). By accessing and using the Services, you’re entering into a legally binding contract, with the waiving of certain legal rights, with us on the basis of these Terms. VirtuaBroker Ltd and UAB VirtuaBroker Solutions (collectively “we”, “our”, “us”, or “VirtuaBroker”) provide the following Global Terms of Service that, as they may be modified from time to time by VirtuaBroker in its sole discretion, apply to our users (“you” or “user”) and governs each users access to, and use of, the Services and related products including but not limited to software, programs, documentation, tools, hardware, internet-based services, components, and any updates (including software maintenance, service information, help content, bug fixes or maintenance releases) provided to you by VirtuaBroker, directly or indirectly, through all online services we provide. If any of the Terms are unacceptable to you, please do not visit, access, or use VirtuaBroker or VirtuaBroker Services.
Updates
We may change these Terms sometimes to make updates to our Services, for legal or regulatory changes or at VirtuaBroker’s discretion for reasons including the prevention of abuse or harm. For updates, we’ll let you know in advance. For everything else, the changes will take effect as soon as they’re posted on our website. If you continue to use the Services after these updates, we’re allowed to assume you agree to the updated Terms. The updated version will supersede all prior versions. We reserve the right to discontinue or make changes to any of the Services.
We may, without prior notice and liability, and for any reason: stop providing the On-Ramp and Off-Ramp Services or any of their features to you or to Users in general; change technical solutions used in the the On-Ramp and Off-Ramp Services; create usage limits for the the On-Ramp and Off-Ramp Services; or permanently or temporarily terminate or suspend your access to the On-Ramp and Off-Ramp Services.
Capitalised terms shall have the meanings assigned to them in these Terms, unless the context requires otherwise.
“Affiliate” means an entity that owns or controls, is owned or controlled by, or is or under common control or ownership with a party, where control is defined as the direct or indirect power to direct or cause the direction of the management and policies of such party, whether through ownership of voting securities, by contract, or otherwise.
“AML” stands for Anti-Money Laundering, which means a set of procedures, laws, and regulations that are intended to stop the practice of obfuscating income generated through illegal activities.
“Blockchain” means a system in which records of transactions made in Digital Assets are maintained across several computers that are linked in a peer-to-peer network.
“Digital Asset” means a digital representation of value in which encryption techniques are used to regulate the generation of digital units and verify the transfer of assets, operating independently from a central bank.
“Fiat” when used in reference to money or currency, means the coin and paper money of a country that is designated as legal tender, circulates, and is customarily used and accepted as a medium of exchange in the country of issuance.
“KYC” stands for Know Your Customer, which means the process of a business verifying the identity of its customers or clients and assessing potential risks of illegal intentions for the business relationship.
“Wallet Address” means an on-Blockchain virtual address in which Digital Assets can be held and transferred.
PLEASE CAREFULLY REVIEW THESE TERMS PRIOR TO ACCESSING AND USING THE VIRTUABROKER APPLICATION. THE TERMS INCLUDE IMPORTANT INFORMATION ABOUT YOUR RELATIONSHIP TO VIRTUABROKER. YOUR USE OF THE VIRTUABROKER APPLICATION IS EXPRESSLY CONDITIONED ON YOUR CONSENT TO, AND COMPLIANCE WITH, THE TERMS. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ANY OF THE PROVISIONS OF THESE TERMS YOU SHOULD IMMEDIATELY STOP USING THE SERVICE. FAILURE TO COMPLY WITH THIS DIRECTIVE MAY RESULT IN A VIOLATION OF THE APPLICABLE LAWS OR REGULATIONS OF YOUR JURISDICTION. WHEN IN DOUBT, PLEASE CONTACT US AT: SUPPORT@VIRTUABROKER.COM.
AS WITH ANY ASSET, THE VALUE OF DIGITAL ASSETS CAN GO UP OR DOWN AND THERE CAN BE SUBSTANTIAL RISK THAT YOU LOSE MONEY BUYING, SELLING, TRADING, HOLDING OR INVESTING IN DIGITAL ASSETS SUCH AS CRYPTO CURRENCIES. YOU SHOULD CAREFULLY CONSIDER WHETHER BUYING, SELLING, HOLDING, TRADING OR BUYING DIGITAL ASSETS IS SUITABLE FOR YOU. The value of Digital Assets may be derived from the continued willingness of market participants to exchange Digital Assets for Fiat currencies or other Digital Assets. If such willingness is abolished for any reason, this may result in the potential for a permanent and total loss of value of a particular Digital Asset. The volatility and unpredictability of the price of Digital Assets may result in significant loss over a short period of time.
THE TREATMENT OF DIGITAL ASSETS VARIES BY JURISDICTION. BE ADVISED THAT IN SOME JURISDICTIONS, DUE TO REGULATORY CONCERNS, VIRTUABROKER MAY NOT PROVIDE PART OR ALL OF THE SERVICES. The Services are not available where prohibited by law or by VirtuaBroker policy, as updated from time to time; currently, such places include, but are not necessarily limited to, the countries of Iran, North Korea, Sudan, South Sudan, Syria, Cuba, Russia, or any other country against which the United States, the United Kingdom or the European Union imposes financial sanctions or embargoes. Pursuant to the economic sanctions programs administered in the countries where we conduct business our policies are designed to comply with these sanctions programs and we may: (i) suspend the Service; (ii) terminate the Service; (iii) restrict your Service; (iv) return Digital Assets to the destination of their origin or to an a location specified by authorities; or (v) block the transfer of Digital Assets that are the property of a sanctioned person.
Hello, we’re VirtuaBroker Solutions( referred to as “VirtuaBroker”,”we”, “us”, “our”) and our Services allow you to seamlessly exchange digital assets for Fiat currency.
US customers
At the moment we cannot provide services to US customers.
If you’re based anywhere else, its UAB VirtuaBroker Solutions, a company incorporated in Lithuania under company number 306285107 with its registered office at Vilnius, Žalgirio g. 88-101, LT-09303
.How we’re registered
UAB VirutaBroker Solutions is registered in Lithuania in the Register of Legal Entities as a Virtual Currency Exchange operator and Depositary Virtual Currency Wallet Operator.
2. About the services
We offer three services which allow you to:
Accessing the Services
UAB VirtuaBroker Solutions is registered in Lithuania as a VASP, VirtuaBroker Ltd is a software company in the UK. Neither VirtuaBroker or VirtuaBroker Solutions trade in regulated securities or assets. You should be aware that the Financial Ombudsman Service and the Financial Services Compensation Scheme don’t apply to our Services.
Cool off
Where a cool off period applies, you consent to us beginning the supply of the digital content before the end of that 14 day period and you waive any right to cancel that you may have under applicable law.
3. Eligibility and proof of identity
You can only sign-up for and use the Services if you:
VirtuaBroker is subject to AML, KYC, and EU sanctions requirements under the FNTT (Financial Crime Investigation Service).
Under applicable AML and FNTT rules, VirtuaBroker is obligated to maintain certain information about you, including User records and transaction history, for five years , or a longer period as may be required under applicable laws. Under certain circumstances, VirtuaBroker may be required to report to the competent authorities of any unusual transactions, or of any suspicion it may have that you might be involved in any financial crime or illicit activity.
VirtuaBroker is required to comply with applicable AML and KYC requirements at all times. In furtherance of our AML/ KYC compliance programs, we reserve the right to requireyou to provide documentation and information, including but not limited to copies of your government-issued identification document (e.g. Passport, driver’s licence) and/or require you to undergo a background check prior to being authorized to use the Services, or at any point thereafter. You agree that you will not grant any person access to the Services by using your credentials as granting access may violate applicable laws and regulations. You further agree that you will not use a VPN or other similar devices to access the Services where it is prohibited by law.
VirtuaBroker may also gather and use information about you from third parties, to help us confirm your identity, perform our AML/KYC checks and/or determine your access to the Services. You represent and warrant at all times that any and all information provided by you to us is true, accurate, and not misleading in any respect. If any such information changes, it is your obligation to provide the new information to us as soon as practicable following such change.
VirtuaBroker, as a FNTT registered cryptoasset business, is subject to the requirements of the Money Laundering, Terrorist Financing and Transfer of Funds. Under the applicable rules, VirtuaBroker is obligated to obtain adequate information at all times to prevent financial crime including money laundering and terrorist financing. Under certain circumstances, VirtuaBroker may be required to obtain additional information to allow us to meet our AML obligations and comply with the reporting obligations of the MLRs.
4. How it works
To use the Services, you simply need to fill out a form which provides all the information we need to complete your transaction (or trade).
How it works
Here’s how it works:
On-Ramp
Off-Ramp
Exchange
Withdrawal
You are solely responsible for ensuring that:
On-Ramp service
Off-Ramp service
Exchange service
If you don’t, we’re not responsible or liable to you for any loss you suffer as a result, including but not limited to your loss of fiat money, Digital Assets, or investment opportunities.
VirtuaBroker will display to you the Blockchain Wallet Address to which the Digital Assets will be transferred based on information obtained either from you or the host application you used to launch the widget. You are obliged to verify whether the displayed Blockchain Wallet Address that has been disclosed in the application is the correct one. You are obligated to provide a Digital Asset address that is owned by you and is under your full control and authorisation, to which Digital Assets will be transferred. You represent that the Blockchain Wallet Address is solely under your control. You are obligated to verify whether a transfer of Digital Assets may be successfully effectuated to the Blockchain Wallet Address that you have provided to VirtuaBroker. Certain digital wallet providers may impose limits to that respect, which may result in the Digital Assets being released by VirtuaBroker but not accepted to the digital wallet. In the event that this occurs, VirtuaBroker will not be liable and the service will be considered rendered.
Inaccurate Data
VirtuaBroker is not responsible for any inaccuracy in the data provided by you. You are obliged to check all the information before submitting it to VirtuaBroker. Blockchain transactions are irreversible and VirtuaBroker will not be able to reverse any transactions already executed in case you made a mistake in the provided data or instruction.
Blockchain Data
Blockchain transactions are irreversible, and any information stored in the Blockchain will remain publicly viewable and immutable for an indefinite period of time. Your Blockchain address and certain data will be displayed permanently and publicly. You agree to relinquish any right of rectification or to the erasure of personal data, which is not possible on the Blockchain.
Use of third parties
We use third party exchanges and payment systems to settle your trades. We’re not responsible or liable for any delay or errors made by them. We’re also not responsible for the consequences of any limits set by your or any third party wallet providers.
Trades
Trades are usually settled using Blockchain and online payment systems (for the transfer of Fiat). VirtuaBroker does not provide a settlement platform on its own and is not liable for any errors or delays in the functioning of settlement systems.
Limits on trades
We may impose certain limits on the minimum or maximum number of trades you can enter into in a given time. We can set and change these limits at our discretion.
Cancelling trades
We reserve the right to cancel your trade, without advance notice to you, if we don’t receive the correct purchase price from you in time. In the event that a trade is cancelled because we don’t receive the correct purchase price from you in time, you may be required at VirtuaBroker’s discretion to bear the costs of resending Fiat money to you. For purposes of clarity, the price paid needs to be exactly equal to the purchase price indicated by VirtuaBroker.
You represent and warrant to us when you enter these Terms and on an ongoing basis:
and
You further understand that you are solely liable for any legal claim, any financial penalties and/or other liability of Ours arising thereof, and will compensate and following notice by us will reimburse us within 14 days all costs, including, but not limited to: legal consulting expenses, court costs, fines, financial penalties and expenditure on disputes. You will promptly notify us in writing at legal@virtuabroker.com if you learn that you have engaged in any activity in material violation of the foregoing laws, rules, or regulations.
Use restrictions
When using the Services, you must behave lawfully and not breach these Terms in any way. In particular, you agree that you won’t:
You must tell us immediately if there has been any unauthorised access to your VirtuaBroker account or data by emailing support@virtuabroker.com. We won’t be liable for any loss you suffer of any kind and this includes a loss as a result of you giving access to your account to anyone else or for any other incidents which derive from access to your account for any reason.
What we charge
We charge you the price to buy or sell your Digital Assets plus the execution trade fee, in Fiat:
You can find out how much our fees on the Fee section above.
You are responsible for complying with applicable law. You agree that VirtuaBroker is not responsible for determining whether or which laws may apply to your transactions, including tax law. You are solely responsible for reporting and paying any taxes arising from your use of the Services.
Disclosure
We will make all reasonable efforts to let you know the conversion rate and how much you’ll be charged in Fees for each before you enter into a trade.
6. Term, Termination & Suspension
These Terms start when you access and use the Services and continue to apply until terminated by either you or us.
We can immediately suspend your access to and use of the Services or terminate these Terms without advance notice or liability to you if:
Please be aware that at any time, VirtuaBroker, subject to its sole discretion, is entitled to terminate your access to the Services, including VirtuaBroker’s right to: refuse processing, cancel and reverse any transaction, regardless of if corresponding funds have been debited from your payment method; suspend, restrict or terminate a VirtuaBroker user.
Consequences of our suspension or termination
If you’ve initiated a trade before we terminate or suspend your access, we’ll return the relevant Fiat currency or Digital Assets to you unless law or regulation doesn’t allow us to. Anything in these Terms which is intended to survive termination – including your indemnity, taxes, warranty disclaimers, IP, and governing law – will remain in force.
7. Confidentiality
Each party agrees to keep all confidential and sensitive information shared by the other party secure and confidential for the duration of these Terms, and only use the other’s confidential information in order to fulfil the purpose of these Terms.
Sharing confidential information
A party may share the other’s confidential information with its officers, Affiliates, employees, contractors, members, representatives, professional advisors, agents and subcontractors ( the “Permitted Receivers”) on a need-to-know basis provided they are committed in writing to confidentiality obligations similar to what is set out in these Terms. Each party is liable for any act or omission of its Permitted Receivers that would constitute a breach of this Agreement if it were a party to it.
Obligations on termination
Each party must take reasonable steps to destroy or erase any confidential information it holds from the other party within 30 days of the owner’s request, except that copies of confidential information may be retained if they are securely stored in archival or computer back-up systems and if necessary to meet legal or regulatory obligations.
8. Intellectual Property
All intellectual property rights in VirtuaBroker and the Services are owned by us and remain owned by us. You’re not allowed to reproduce or store any part of VirtuaBroker, our Services or marks in any way without our prior written permission which we may deny for any given reason.
9. Data Protection
We comply with all applicable data protection laws at all times and only use your personal data to provide you with the Services. Check out our Privacy Policy for full details on what we collect, why we need it and how we look after it.
10. Disclaimers
VIRTUABROKER SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY UNDER THESE TERMS AND TO THE EXTENT ALLOWED BY APPLICABLE LAW ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, OR WARRANTY OF NON-INFRINGEMENT ARE DISCLAIMED.
IN NO EVENT SHALL VIRTUABROKER, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES, CONTRACTORS, OR REPRESENTATIVES, BE LIABLE FOR ANY LOST PROFITS, DIMINUTION IN VALUE OR BUSINESS OPPORTUNITY, ANY LOSS, DAMAGE, CORRUPTION OR BREACH OF DATA OR ANY OTHER INTANGIBLE PROPERTY OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH AUTHORIZED OR UNAUTHORIZED USE OF THE VIRTUABROKER SERVICES OR THESE TERMS, EVEN IF AN AUTHORIZED REPRESENTATIVE OF VIRTUABROKER HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
VIRTUABROKER MAKES NO REPRESENTATIONS ABOUT THE ACCURACY, ORDER, TIMELINESS OR COMPLETENESS OF HISTORICAL OR CURRENT ELIGIBLE DIGITAL ASSETS PRICE DATA AVAILABLE THROUGH THE RAMPS SERVICES. VIRTUABROKER WILL MAKE REASONABLE EFFORTS TO ENSURE THAT REQUESTS FOR TRANSACTIONS ARE PROCESSED IN A TIMELY MANNER BUT VIRTUABROKER MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE AMOUNT OF TIME NEEDED TO COMPLETE PROCESSING (WHICH IS DEPENDENT UPON MANY FACTORS, INCLUDING THOSE OUTSIDE OF OUR CONTROL), AND VIRTUABROKER SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES WHICH YOU MAY INCUR AS A RESULT OF ANY DELAY IN THE PROVISION OF THE SERVICES.
11. Liability
We don’t exclude liability for fraud, death or personal injury caused by negligence, or anything which cannot be excluded by law.
We’re not liable for:
In no event shall you have any recourse, whether by setoff or otherwise, with respect to our obligations, to or against any assets of any person or entity other than VirtuaBroker, including, without limitation, any member, shareholder, Affiliate, investor, employee, officer, director, agent or advisor of VirtuaBroker.
Our liability for any claim brought under these Terms is limited to the Fees paid by you in the 12 months directly before the claim.
Pursuant to the information published in VirtuaBroker’s FAQ’s, all claims of EFT Errors should be addressed in writing to support@virtuabroker.com and include the following relevant information: user identification such as name and associated email account, the time and date when the error occurred, specific information regarding the alleged error.
Liability of Third Parties. VirtuaBroker is not liable for the actions of any third party. You acknowledge and understand that issuers of certain digital assets may become insolvent or restructure and that this may cause extreme volatility and loss related to digital assets issued by those providers. VirtuaBroker bears no connection to any third party token issuer and is not liable for any insolvency proceedings and damage in connection, either directly or indirectly, caused by those insolvency proceedings in any jurisdiction or any court. You further acknowledge and understand that there have been increasing insolvency proceedings among digital asset platforms which may impact access to the digital assets that are held in wallets and or accounts which are provided by those platforms. Your purchase of digital assets should be made after careful care and consideration and your own personal research. VirtuaBroker makes no representations in regards to dealing with digital assets
12. Indemnity
You agree to indemnify and hold harmless VirtuaBroker and its Affiliates, and their respective employees, managers, officers, directors, partners and shareholders from any losses, damages, suits and expenses, of whatever kind, including reasonable legal fees and the costs of any trades (e.g. any Network Fees) that we incur in connection with or arising out of your access to or use of the Services, or our activities in connection with such Services, and for your breach of these Terms or violation of any law, regulation, order or other legal mandate, or the rights of a third party, or any act or omission by you or any person acting on your behalf while using the Services, regardless of whether the specific use was expressly authorized by you.
13. Other Important Information
These Terms are a contract between you and us. No other person shall have any rights to enforce any of its terms.
If we don’t immediately insist that you do something you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach, we can still do so later on.
If any provision in these Terms found to be unenforceable, that provision shall be severed with the remainder of these Terms remaining in full force and effect.
These Terms constitute a complete and exclusive agreement between you and VirtuaBroker. In the event of inconsistency or discrepancy between the Terms and any other document accompanying it, the Terms shall prevail.
Unless expressed otherwise or inadmissible by law, these Terms and all documents and contractual rights and obligations arising in relation to the Services, are governed by the Governing Law and the courts of the Jurisdiction have exclusive jurisdiction to hear disputes in connection with them.
VirtuaBroker Ltd has its jurisdiction in UK and it is governed by England.
UAB VirtuaBroker Solutions has its jurisdiction in Lithuania and it is governed by Lithuania.
If you have any questions or a complaint about VirtuaBroker or the Services, drop us a line at support@virtuabroker.com
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